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Company Info
ModernStands.com is a daughter company of Caro-Line Holding Company Inc. It is a division of StandsandMounts.com.

Privacy Policy
ModernStands.com is firmly committed to customer privacy and we do not share any information collected on this website. For more information on our privacy policy, click here.

Security
When you send us personal information such as your name, address, phone and credit card number, the information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears on your browser window. Another way to tell if you are on a secure page is to look at the address bar on your browser at the URL of the page. These secure SSL-encrypted pages have URLs that start with https://. Our website is Hacker Safe.

Making a Purchase
Making a purchase could not be easier. Just browse the ModernStands.com "secure"online store and click on any items that you are interested in. If you wish to buy an item, put it into your shopping cart by clicking the "Add to Cart" button. If you want to remove an item from your shopping cart click on the "Remove items" button. After you have finished putting items into your shopping cart, click on "Check Out" and you will be asked for a few details that we need to be able to satisfy the order. After completing your order, you will be given the option to create an account so as to allow you to return to our website to check the status of your order, to get shipping and tracking information or to communicate with us concerning your order. To save time, you can log in with your password when you come back to make future purchases. (Repeat customers are often given special discounts, so we encourage you to log in to the same account instead of setting up a different one for every purchase.) Once your payment has been received we will process your order and send it to the warehouse to be shipped. Once your item is in transit to you, shipment tracking information will be entered into your account so that you can keep an eye on your item as it comes to you.

ModernStands.com accepts all major credit cards, checks, money orders, PayPal, Google Checkout and purchase orders. If using PayPal.com, direct payment to Orders@StandsandMounts.com. Orders paid for with checks or e-checks will be in a "Hold" status until the funds have cleared accounts.

Discounts
You can receive discounts on bulk purchases. If you would like to inquire on a volume discount for a bulk purchase, please call our sales team at 1-800-807-1477 or 1-919-552-8102, send an email to orders@ModernStands.com or submit a request for a quote from our Request Quote Page. Net 30 terms are offered to businesses, corporations, educational institutions, non-profit agencies and government organizations upon approval.

Order Acceptance
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. ModernStands.com reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

ModernStands.com has the right to accept or decline an order for any reason. In the event a product is listed incorrectly due to typographical, description and/or errors in pricing ModernStands.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, ModernStands.com shall immediately issue a full credit to your credit card account.

Disclaimer
Slight changes in prices, availability, descriptions and dimensional specifications of the products sold on the ModernStands.com website may be made without notice. Errors will be corrected when discovered, and ModernStands.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). ModernStands.com will not be responsible to refund customers for delivery delays that are the result of weather conditions or other delivery problems outside of our control.

Canceling an Order
If you have placed an order that you wish to cancel, please send a request for cancellation to Customer Service by Clicking Here. Cancellations can not be made by phone.

An order can be canceled if it has not yet shipped and will not ship for 24 hours. Cancellation requests can not be made by phone. If you have placed an order that you wish to cancel, please fill out the cancellation request. We will make every effort to cancel your order. Before doing so we must be sure that your order has not shipped, has not been docked to ship and can be stopped from shipping. An order is not considered to be canceled until you have received a return "Confirmation of Cancellation" email.

An order can not be canceled if your package has already shipped, has been processed for shipping or is on the dock awaiting pick up. If this is the case, you will receive a tracking number for the shipment instead of a confirmation of cancellation.

Shipping
Visit our "Shipping - Frequently Asked Questions" page for answers to questions or concerns you may have about shipping.

Delivery Schedule
Most in-stock items ship within 24 hours of order processing. Orders placed before 12:00 noon EST M-F are processed the same day that the order is placed. Those orders are sent to the shipping warehouse the same day (Monday through Friday) and most are shipped the same day. Orders received after 12:00 noon EST will be processed and shipped the following business day. ModernStands.com will make every effort to meet shipping deadlines. Occasionally orders may be delayed by unforeseen circumstances or difficulties. Due to extensive inventories and availability, some items drop-ship to our customers directly from affiliate warehouses. In some cases shipment of those orders may be delayed. If you have not yet placed your order, and would like us to confirm stock status or delivery information on a specific item, we will be happy to supply you with that information. Please call us at 1-800-807-1477 or send an email to orders@ModernStands.com with the name of the item and your zip code. Generally it takes approximately one business week, give or take a day, for an order to be processed and delivered. If a package is shipping to an address near the stocked warehouse, delivery will take less time. Likewise if the shipping address is not located near a warehouse, delivery time will take a little longer.

Backorders
If an item suddenly becomes unavailable, the details of the backorder and information concerning the expected delivery date will be communicated to you from within your account and/or via email. To view your account, simply log in at our website using the login and password that you created when you checked out. As most items are continually restocked, backorders are not frequently an issue.

Tax Charges
Sales Tax will be added to orders purchased by residents of North Carolina at a rate of 0.0675. All others states are exempt from sales tax.

Payment Terms
ModernStands.com accepts Visa, MasterCard, American Express, Discover, PayPal, Google Checkout, Checks, Money Orders and Purchase Orders. If using PayPal please direct payment to Orders@StandsandMounts.com. We do not accept payment by C.O.D. nor will we send out any merchandise without prepayment unless payment arrangements have been approved. Items purchased by check or money order will be processed upon deposit of funds. Credit cards will be charged upon shipment of merchandise. All online credit card charges are processed through a third-party payment processing center in an encrypted secure environment.

Warranties
All items on this web site are new and unused. All items carry BDI's manufacturer warranty. ModernStands.com has a 15-day exchange policy on defective items. The warranty period begins upon purchase of an item, except in the case of a "special order" or "backorder." In those cases the warranty period begins upon delivery of the item. If an item comes to you defective, ModernStands.com will arrange pick up of the item for return and will send a replacement item once pick up of the original shipment has been confirmed. If an item becomes defective after 15 days, you will need to send the defective merchandise to the manufacturer or service location for replacement or repair.

If your item is missing parts, it is considered to be incomplete, not defective. If your item is incomplete, please contact the manufacturer directly to order parts, or let our Customer Service Dept know within 15 days and we will order the parts for you. After 15 days please contact the manufacturer directly for parts. If the manufacturer's contact information is unavailable within the product packaging, we will be happy to send it to you. Just email us at Orders@ModernStands.com.

Damaged Items
Freight damage is not frequently an issue with our shipments. This information is included here in the rare case that you are not totally satisfied with the condition of your delivery.

If an item is delivered to you in unacceptable condition, do not reject delivery, but do make sure the damage is noted by the delivery driver. Let us know immediately of the damage by filling out the Damage Notice Form. Notice of damage must be given to ModernStands.com within 48 hours of delivery as shipment carriers have time limits and restrictions in place for filing claims. If you do not notify us of damage within 48 hours of receiving your item, and we are not able to file a claim against the carrier for damage, you will not be refunded and a whole new item will not ship to you. As indicated above, we will do our very best to supply you with new replacement parts. Photos of both the outer packaging and actual damage itself may be required. Please send notice of damage to Customer Service. We will respond with a remedy to the problem within hours. In many cases the problem is more easily remedied with the expedient shipment of new parts. If the item has suffered significant damage, and we are notified within 48 hours of the damage, we will file a damage claim against the carrier and we'll ship a new item right away. You will not be charged for a new replacement part or a new item. Please keep the damaged item and the original packaging until the carrier has contacted you, has picked the item up or has inspected the item and released it to you to do with as you wish. Please note that damage to an item will be remedied promptly with a shipment of a new part(s) or an entire item. If a shipment carrier damages your item in transit, and you do not want to accept a new replacement part to make the item whole and good, the order can be canceled, however, return of your order will be treated as a non-defective return. In this case, you will need to request an RMA number from Customer Service . Please note that non-defective returns are refunded at the purchase price minus shipping costs an a 20% restocking fee.

Sales Department

You can reach a sales representative at our toll free phone at 1-800-807-1477 Monday - Saturday 9:00 - 7:00 EST. International callers can reach us at 1-919-552-8102.

Contact our Sales Department for the following:
  • To get answers to product questions

  • To get help choosing the correct product

  • To place an order by phone

  • To make changes to existing orders

  • To receive a shipping quote (expedited or international)

  • To request open billing or to place an order with a purchase order

  • To receive a reduced rate or volume discount on a bulk purchase call, email or click here.

  • To request a price match. You can also request a price match by clicking here.

Customer Service

Customer Service handles all questions and concerns that you may have about an existing order. You can reach a customer service representative by phone at 1-800-807-1477 Monday - Friday 9:00 am to 5:30pm EST, or by clicking the applicable links below.

Contact Customer Service for the following:

    To Request the Status of an Order, Click Here
    To Report a Damaged or Defective Item, Click Here
    To Report Missing Parts, Click Here
    To Request to Cancel an Order, Click Here
    To Request a RMA to Return an Order, Click Here
    To Inquire on a Pending Refund, Click Here
    To Report Problems with Your Online Account, Click Here
    To Notify us of a problem on our website, Click Here

    You can also reach us by telephone at 1-800-807-1477 ext. 2


Additional Contact Information
Caro-Line Holding Company
DBA: ModernStands.com
PO Box 145
Fuquay Varina, NC 27526
Toll Free Phone: 1-800-807-1477
Phone: 1-919-552-8102
Fax: 1-919-552-7622

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Purchase Orders. Checks.