How long after placing my order will my package
In-stock items ship within 24 hours of order
processing. Orders placed before 12:00 noon EST M-F are processed the
same day that the order is placed. Those orders are sent to the shipping
warehouse the same day (Monday through Friday) and most are shipped the
same day. Orders received after 12:00 noon EST will be processed and shipped
the following business day.
ModernStands.com makes every effort to meet shipping deadlines. Occasionally
orders may be delayed by unforeseen circumstances or difficulties. If
you have not yet placed your order, and would like us to confirm stock
status or delivery information on a specific item, we will be happy to
supply you with that information. Please call us at 1-800-807-1477 or
send an Email to orders@ModernStands.com
with the name of the item and your zip code. Generally it
takes approximately one business week, give or take a day, for an order
to be delivered. If a package is shipping
to an address near the stocked warehouse, delivery will take less time.
Likewise if the shipping address is not located near a warehouse, delivery
time will take a little longer.
How long after my order ships will it be
delivered to me?
Once your package has shipped, it will be
delivered to you in 2-6 days, but can be delivered in 1 or 2 days.
takes one business week, give or take a day, for an order to be processed
and delivered. Heavy
BDI furniture items ship by freight truck to guard against damage. Shipments
made via freight truck sometimes take a little longer to arrive as the
carrier will need to contact you by telephone to schedule delivery.
Do I need to be at home for delivery?
of the items on our website ship FedEx (at no additional charge).
If you order ships FedEx you will not need to be home for delivery.
If you are not available on delivery, FedEx will leave a note on your
door asking for permission to leave the item the next time that they come
even if you are not available to sign for it. For heavier items that ship
by freight truck, the carrier will call you once your package reaches
your local hub to set up an agreeable delivery date and time. The carrier
will deliver your item to your threshold, which is usually a garage or
front porch before steps.
delivery person bring my package inside?
drivers will unload heavy packages with a lift gate and they will bring
the packages to your threshold.
A threshold precedes any stairs is most often a garage but can also be
a front door or loading dock. They do not bring packages inside and they
do not bring packages up stairs. If you would like "white glove"
inside delivery added to your order, please enter a note to let us know
in the comments section at the checkout. We will need to know how many
floors the item will need to be moved up or down to. On request, we do
offer "white glove - inside" delivery on items that ship via
freight carrier. If you would like inside delivery please give us a call
How can I get my order delivered more quickly?
to the size and weight of the BDI furniture that we offer, expedited delivery
is not offered. Most items are shipped and delivered in 2-6 business days.
You may pick up your order at a local warehouse if you wish. Please Email
us at orders@ModernStands.com
or call 1-800-807-1477 to check on availability.
How will I know when my order has shipped?
Once your item has shipped, you will be sent
an Email that will contain the method of shipment and your shipment tracking
number. You can also get your shipment tracking number by logging into
ModernStands.com with the login and password that was created by you at
the checkout. After checking out, your login information will be emailed
to you with a link back to our site to make it easy for you to check the
status of your order or to send us a note with us any questions or concerns.
How do I use my tracking number to check
on delivery of my package?
You can use the tracking number that was
emailed to you upon shipment of your order at the applicable carrier's
website to get current location and delivery information on your package.
If you make delivery appointment with a freight carrier, and you are not
available for delivery, additional charges will occur. The freight carrier
will store the item until delivery can be rescheduled, but they will charge
us a hefty storage fee, and that charge will be passed on to you. Storage
fees can run between $60 - $150 per day. For this reason it is very important
that you make a delivery appointment that you can commit to.
How can I check the status of my order?
Order status can be gotten in a few ways.
You can check the notes that we've entered in to your order by logging
in to your online account, or you can fill out the Status
Request form. Please contact Customer
Service if you have any questions or concerns.
What if my order arrives and has been damaged
while in transit to me?
Freight damage is not frequently an issue with our shipments. This information
is included here in the rare case that you are not totally satisfied with
the condition of your delivery.
If an item is delivered to you in unacceptable
condition, do not reject delivery, but do make sure the damage is noted
by the delivery driver. Let us know immediately of the damage by
filling out the Damage
Notice Form. Notice of damage must be given to ModernStands.com within
48 hours of delivery as shipment carriers have time limits and restrictions
in place for filing claims. If you do not notify us of damage within 48
hours of receiving your item, and we are not able to file a claim against
the carrier for damage, you will not be refunded and a whole new item
will not ship to you. As indicated above, we will do our very best to
supply you with new replacement parts. Photos of both the outer packaging
and actual damage itself may be required. Please
send notice of damage to Customer
Service. We will respond with a remedy to the problem within hours.
In many cases the problem is more easily remedied with the expedient shipment
of new parts. If the item has suffered significant damage, and we are
notified within 48 hours of the damage, we will file a damage claim against
the carrier and we'll ship a new item right away. You will not be charged
for a new replacement part or a new item. Please keep the damaged item
and the original packaging until the carrier has contacted you, has picked
the item up or has inspected the item and released it to you to do with
as you wish. Please note that damage to an item will be remedied promptly
with a shipment of a new part(s) or an entire item. If a shipment carrier
damages your item in transit, and you do not want to accept a new replacement
part to make the item whole and good, the order can be canceled, however,
return of your order will be treated as a non-defective return. In this
case, you will need to request an RMA number from Customer
Service . Please note that non-defective returns are refunded at the
purchase price minus shipping costs an a 20% restocking fee.
What if I don't like the product and want
to return it? Will the return shipping be Free?
If you decide that you want to return a non-defective
item for any reason the return shipping charge will not be free. The refund
on a non-defective return is the total cost of the purchase minus a 20%
restocking fee and shipping costs. For this reason it is best to be certain
that the item that you choose to purchase is something that you are sure
that you want. We certainly don't want you to be disappointed in your
purchase from us and, if you like, we will help you choose the item that
will best fill your needs. If you need any help or have any product questions
at all, please send our sales staff an Email at orders@ModernStands.com
or give us a call at 1-800-807-1477. We are happy to help. If you want
to request return instructions, please request a RMA
Will you ship to an address that is not my
we certainly will. However, if there is any indication that a credit card
is being used without consent of the cardholder, we will verify with the
cardholder that the purchase is authorized before shipment. If an order
is held for this reason, there will be a note inside of your account indicating
that there is a problem verifying the order.
Do you ship outside of the continental United
Unfortunately we cannot ship BDI outside of the United States. Please call our
sales team at 1-800-807-1477 (919-346-5364). Please note we cannot ship to P.O. Boxes or Military APOs.
Call us! 1-800-807-1477
We're Happy to Help!
Purchase Order? Check? Please call 1-800-807-1477 to place
your order by phone.
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