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Frequently Asked Questions:
  How long after placing my order will my package ship?
  How long after my order ships will it be delivered to me?
  Do I need to be at home for delivery?
  Will the delivery person bring my package inside?
  How can I get my order delivered more quickly?
  How will I know when my order has shipped?
  How do I use my tracking number to check on delivery of my package?
  How can I check the status of my order?
  What if my order arrives and has been damaged while in transit to me?
  What if I don't like the product and want to return it?
Will the return shipping be Free?
  Will you ship to an address that is not my home address?
  Do you ship outside of the Continental United States?
 


How long after placing my order will my package ship?

Typically in-stock items ship within 48 hours of order processing. Orders placed before 12:00 noon EST M-F are processed the same day that the order is placed. Those orders are sent to the shipping warehouse the same day (Monday through Friday) and most are shipped the same day. Orders received after 12:00 noon EST will be processed and shipped the following business day.

ModernStands.com makes every effort to meet shipping deadlines. Occasionally orders may be delayed by unforeseen circumstances or difficulties.
If you have not yet placed your order, and would like us to confirm stock status or delivery information on a specific item, we will be happy to supply you with that information. Please call us at 1-800-807-1477 or send an Email to orders@ModernStands.com with the name of the item and your zip code. Generally it takes approximately one business week, give or take a day, for an order to be delivered. If a package is shipping to an address near the stocked warehouse, delivery will take less time. Likewise if the shipping address is not located near a warehouse, delivery time will take a little longer.


How long after my order ships will it be delivered to me?

Once your package has shipped, it will be delivered to you in 2-6 days, but can be delivered in 1 or 2 days. Generally it takes one business week, give or take a day, for an order to be processed and delivered.
Heavy furniture items ship by freight truck to guard against damage. Shipments made via freight truck sometimes take a little longer to arrive as the carrier will need to contact you by telephone to schedule delivery.


Do I need to be at home for delivery?

Many of the items on our website ship FedEx (at no additional charge). If you order ships FedEx you will not need to be home for delivery. If you are not available on delivery, FedEx will leave a note on your door asking for permission to leave the item the next time that they come even if you are not available to sign for it. For heavier items that ship by freight truck, the carrier will call you once your package reaches your local hub to set up an agreeable delivery date and time. The carrier will deliver your item to your threshold, which is usually a garage or front porch before steps.


Will the delivery person bring my package inside?
Delivery drivers will unload heavy packages with a lift gate and they will bring the packages to your threshold. A threshold precedes any stairs is most often a garage but can also be a front door or loading dock. They do not bring packages inside and they do not bring packages up stairs. If you would like "white glove" inside delivery added to your order, please enter a note to let us know in the comments section at the checkout. We will need to know how many floors the item will need to be moved up or down to. On request, we do offer "white glove - inside" delivery on items that ship via freight carrier. If you would like inside delivery please give us a call at 1-800-807-1477.


How can I get my order delivered more quickly?

Due to the size and weight of the furniture that we offer, expedited delivery is not offered. Most items are shipped and delivered in 2-6 business days. You may pick up your order at a local warehouse if you wish. Please Email us at orders@ModernStands.com or call 1-800-807-1477 to check on availability.


How will I know when my order has shipped?

Once your item has shipped, you will be sent an Email that will contain the method of shipment and your shipment tracking number. You can also get your shipment tracking number by logging into ModernStands.com with the login and password that was created by you at the checkout. After checking out, your login information will be emailed to you with a link back to our site to make it easy for you to check the status of your order or to send us a note with us any questions or concerns.


How do I use my tracking number to check on delivery of my package?

You can use the tracking number that was emailed to you upon shipment of your order at the applicable carrier's website to get current location and delivery information on your package.

** If you make delivery appointment with a freight carrier, and you are not available for delivery, additional charges will occur. The freight carrier will store the item until delivery can be rescheduled, but they will charge us a hefty storage fee, and that charge will be passed on to you. Storage fees can run between $60 - $150 per day. For this reason it is very important that you make a delivery appointment that you can commit to.



How can I check the status of my order?

Order status can be gotten in a few ways. You can check the notes that we've entered in to your order by logging in to your online account, or you can fill out the Status Request form. Please contact Customer Service if you have any questions or concerns.


What if my order arrives and has been damaged while in transit to me?

Freight damage is not frequently an issue with our shipments. This information is included here in the rare case that you are not totally satisfied with the condition of your delivery.

If an item is delivered to you in unacceptable condition, do not reject delivery, but do make sure the damage is noted by the delivery driver. Let us know immediately of the damage by filling out the Damage Notice Form. Notice of damage must be given to ModernStands.com within 48 hours of delivery as shipment carriers have time limits and restrictions in place for filing claims. If you do not notify us of damage within 48 hours of receiving your item, and we are not able to file a claim against the carrier for damage, you will not be refunded and a whole new item will not ship to you. As indicated above, we will do our very best to supply you with new replacement parts. Photos of both the outer packaging and actual damage itself may be required.
Please send notice of damage to Customer Service. We will respond with a remedy to the problem within hours. In many cases the problem is more easily remedied with the expedient shipment of new parts. If the item has suffered significant damage, and we are notified within 48 hours of the damage, we will file a damage claim against the carrier and we'll ship a new item right away. You will not be charged for a new replacement part or a new item. Please keep the damaged item and the original packaging until the carrier has contacted you, has picked the item up or has inspected the item and released it to you to do with as you wish. Please note that damage to an item will be remedied promptly with a shipment of a new part(s) or an entire item. If a shipment carrier damages your item in transit, and you do not want to accept a new replacement part to make the item whole and good, the order can be canceled, however, return of your order will be treated as a non-defective return. In this case, you will need to request an RMA number from Customer Service . Please note that non-defective returns are refunded at the purchase price minus shipping costs an a 20% restocking fee.


What if I don't like the product and want to return it? Will the return shipping be Free?

If you decide that you want to return a non-defective item for any reason the return shipping charge will not be free. The refund on a non-defective return is the total cost of the purchase minus a 20% restocking fee and shipping costs. For this reason it is best to be certain that the item that you choose to purchase is something that you are sure that you want. We certainly don't want you to be disappointed in your purchase from us and, if you like, we will help you choose the item that will best fill your needs. If you need any help or have any product questions at all, please send our sales staff an Email at orders@ModernStands.com or give us a call at 1-800-807-1477. We are happy to help. If you want to request return instructions, please request a RMA for Return.


Will you ship to an address that is not my home address?

Yes, we certainly will. However, if there is any indication that a credit card is being used without consent of the cardholder, we will verify with the cardholder that the purchase is authorized before shipment. If an order is held for this reason, there will be a note inside of your account indicating that there is a problem verifying the order.


Do you ship outside of the continental United States?

Unfortunately we cannot ship outside of the United States. Please call our sales team at 1-800-807-1477 (919-346-5364). Please note we cannot ship to P.O. Boxes or Military APOs.

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