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Sales Department

You can reach a sales representative at our toll free phone at 1-888-807-1478 or 1-800-807-1477 Monday - Saturday 9:00 - 7:00 EST. International callers can reach us at 1-919-552-8102.

Contact our Sales Department for the following:
  • To get answers to product questions
  • To get help choosing the correct product
  • To place an order by phone
  • To make changes to existing orders
  • To receive a shipping quote (expedited or international)
  • To request open billing or to place an order with a purchase order
  • To receive a reduced rate or volume discount on a bulk purchase call, email or click here.
  • To request a price match. You can also request a price match by clicking here.
Customer Service

Customer Service handles all questions and concerns that you may have about an existing order. You can reach a customer service representative by phone at 1-800-807-1477 Monday - Friday 9:00 am to 5:30pm EST, or by clicking the applicable links below.

Contact Customer Service for the following:
    To Request the Status of an Order, Click Here
    To Report a Damaged or Defective Item, Click Here
    To Report Missing Parts, Click Here
    To Request to Cancel an Order, Click Here
    To Request a RMA to Return an Order, Click Here
    To Inquire on a Pending Refund, Click Here
    To Report Problems with Your Online Account, Click Here
    To Notify us of a problem on our website, Click Here

    You can also reach us by telephone at 1-800-807-1477 ext. 2

Additional Contact Information
Caro-Line Holding Company
PO Box 145
Fuquay Varina, NC 27526
Toll Free Phone: 1-800-807-1477
Toll Free Phone: 1-888-807-1478
Phone: 1-919-552-8102
Fax: 1-919-552-7622
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